Resp & Qualifications

This role is Monday Friday 11:30 am 8:00 pm EST and you will require flexibility to work occasionally on Saturday.

In September 2021, we introduced CloseKnit: CareFirsts new Primary Care Practice. CloseKnit takes quality care personally. Were a new kind of patient-centric, virtual-first primary care practice. Open 24/7/365 through our convenient app. Our providers deliver care thats continuous, connected, and uncomplicated.

Not something youve heard people say when describing a healthcare experience? We know. Thats exactly why we show up every day at CloseKnit. To change the narrative and truly make quality care simple. To calm nerves, to solve pains, to soothe fears and to champion for our patients.

Do you share our passion for patient care thats supportive and transparent? Then we need you. We offer competitive compensation and benefits. And were in your corner, just like we are for our patients. Help us define the future of care delivery.

CloseKnit is currently hiring a Technical Support Specialist I to join their team.

PURPOSE:

Provides First-Level User Support by identifying user problems; researching answers; guiding user through corrective steps; recommending documentation updates.

ESSENTIAL FUNCTIONS:

• Provides answers to users by identifying user problems; researching answers; guiding user through corrective steps.

• Supports 24x7x365 operations by participating in an oncall rotation.

• Administers compliance and security policies on end user access.

• Improves user references by recommending documentation updates.

• Identifies and documents system problems and risks; recommends changes. escalates any data breaches to the appropriate teams.

• Improves help desk job knowledge by attending training sessions; reading technical publications. Contributes to help desk and organization success by welcoming related, different, and new requests; helping others accomplish job results.

• Develops user training programs by identifying learning issues, recommending instructional language.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: Less than one year IT or customer service field.

Preferred Qualifications:

• Zendesk Knowledge

• Experience resolving issues with computer hardware or software.

• Technical certification

• ITIL certification

Knowledge, Skills and Abilities (KSAs)

• Strong technical and computer skills.

• Ability to recognize, analyze, and solve a variety of problems.

• Excellent communication skills both written and verbal.

• Skill in completing assignments accurately with attention to detail.

• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $37,800 - $69,300

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

CloseKnit

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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