Job Description

The ideal customer relationship coordinator (CRC) leads and executes store customer relationship initiatives and programs through subject matter expertise, collaboration, and influence. Partners with various levels of the pyramid to drive successful business outcomes. The CRC interacts with our very best customers for every location, ensuring they are connected to the right salespeople and resources to drive exceptional experiences.

A day in the life…

• Directly execute Get Connected program, Megalist outreach, and other outreach lists

• Self-motivated and driven to achieve appointment goals and sales results from lists

• Actively seeks to increase business through email and phone outreach

• Decision makers on procedure to offer customers best personalized experience

• Book appointments for customers to work with sellers through BLVD requests or list contact

• Partner with Store Managers in bringing customer initiatives to life in the stores

• Support Department Managers and sellers in driving their business and sales results by coordinating customer appointments during event and non-event times

• Work in store 5 days a week including Saturday

You own this if you have…

• Customer facing experience; selling to customers, wardrobing & building a repeat business

• Ability to work independently and effectively

• Proven communication and interpersonal skills

• Ability to drive the execution and completion of deliverables/initiatives on time and with appropriate rigor & urgency

• Expertise in Excel, Outlook, BLVD, DYB & Tableau reporting

• Exemplary verbal and written communication skills

• Capable of persuading customers to book appointments over the phone

• Strong organization and follow-through skills

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!