Job Title: Desktop Support Technician

Location : This position is based in our Campbell, CA office and is on-site and full time.

Why Imperative Care?

Do you want to make a real impact on patients? Imperative Care is changing the way stroke is treated. As part of our team, you’d be developing breakthroughs that will revolutionize the future of stroke care. Every day, the technologies that we develop at Imperative Care directly impact human lives. Our focus is on the needs of the patient, and they come first in everything we do.

What You’ll Do

The End User Computing Technician provides technical assistance and support related to computer systems, hardware, and software by answering user questions, screening service requests and escalating tickets as deemed necessary.  This position serves as the first-tier response level for user inquiries by helping end users and addressing basic system/computer issues where standard practices and procedures have been established.  The role supports IT projects where necessary and aids higher level response teams in resolving concerns of moderate difficulty. 

• Respond to and process incidents, requests for service and tasks using FreshService  system.

• Troubleshoot requests for support related systems hardware, software, and networking issues and determine if able to resolve, or need to escalate.

• Assist other team members with tasks related to determining system software or hardware needs required to configure and/or modify systems.

• Assist with preparation and maintenance of operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques.

• Assist with basic tasks in the installation, configuration, maintenance, and administration of operating systems and applications.

• Configure and deploy hardware to end-users, when detailed instructions and standard processes have been developed for the work at hand.

• Assist in performing systems software and hardware reviews.

• Provide basic technical support and perform research of information technology systems, or processes associated with system software and hardware technology planning, development, implementation, security, and interfaces.

• May assist with defining and managing roles and access privileges for individual users and devices to a variety of applications to prevent unauthorized access.

• Support end users with Audio/Visual connection inquiries.

• Learn new systems as required.

• May provide guidance to others and within the scope of this job.

• This position is required to provide on-site support 5 Days/week

  What You’ll Bring

• HS diploma and a minimum of 2 years of related technical experience, or technical training.  Or, a combination of training and experience.

• Familiar with GMP, GDP procedures and requirements.

• Good written and verbal communication skills.

• Computer skills, including knowledge of Microsoft office products.

• Good interpersonal skills, effective interaction with Operations and other departments

• Basic working knowledge of MS Office Suite, including Teams

• The ability to be a good listener and to understand a customer question and help solve it

• Excellent written and verbal communication skills

• Ability to work independently or in a team setting required.

• College Degree a plus

  Employee Benefits include a stake in our collective success with stock options, competitive salaries, a 401k plan, health benefits, generous PTO, and a parental leave program

Salary Range: $ 32.25 – 36.50/hourly

Please note that the salary information is a general guideline only. Imperative Care considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer. 

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