Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of holemaking and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications. Allied offers its associates competitive pay along with a robust benefits package including, medical, dental, vision, disability & life insurance, 401(k) match, company paid vacation/holidays, access to our Allied Family Wellness Center and much more.

Job Summary:

Application Engineer Level 1 provides comprehensive technical support to customers and acts as a key liaison between customers and the company by providing practical solutions to their hole-making needs.

This is a non-remote position, and is required to work in our Dover, Ohio location.

Requirements

Duties/Responsibilities:

• Offer technical assistance to customers, addressing inquiries, and providing guidance on product usage.

• Recommend and customize products or services to meet unique customer requirements.

• Diagnose and troubleshoot technical issues, working to find effective and timely solutions.

• Collaborate with sales teams, product development, and other departments to enhance customer support.

• Maintain detailed documentation of customer interactions, configurations, and technical support provided.

• Provide training to customers on product usage, ensuring effective and informed use.

• Perform other related duties as assigned.

Skills/Abilities:

• Strong technical aptitude with in-depth knowledge of the company's products and their applications.

• Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.

• Problem-solving skills and the ability to diagnose and resolve technical issues.

• Collaboration and teamwork, working closely with different departments to address customer needs.

• Presentation skills for conducting technical presentations and demonstrations.

• Detail-oriented with the ability to document customer interactions and product configurations.

• Continuous learning mindset to stay informed about industry trends and emerging technologies.

Education/Experience:

• Associate degree in engineering or a related field (bachelor’s degree preferred).

• Understanding of manufacturing and measurement processes.

Physical Requirements:

• Willingness to travel occasionally for on-site visits.

• Ability to lift up to 32 pounds unassisted. ft up to 32 pounds unassisted.

Benefits

• Competitive wages and increases

• Paid time off that begins to accrue immediately

• Paid holidays

• Healthcare, dental, and vision insurance

• Clean, safe working conditions

• Climate controlled (72° year-round)

• Bonus incentive program

• 401k Plan with a generous company match

• Apprenticeship program

• Tuition assistance program