Program Manager

Company : Safran Seats

Job field : Customer services and support

Location : Dubaï , China

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience : More than 5 years

Spoken language(s) :

English Bilingual

# D2024R4-150948-139828

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Job Description

• Develop and maintain relationships with the assigned customer.

• Be the single point of contact for the Airline on all technical and project management issues;

• Manage inventory by conducting regular risk analysis and ensure accurate and on-time replenishment to avoid any shortage;

• Advise Airline of the Spare Parts status where shortages exist;

• Monitor the service level performance and reliability metrics of the Seats;

• Manage, with the support of all internal stakeholders (engineering, field support, front office, supply chain, etc..), in-service issues related to his/her customer

• Manage all relevant defects for the Product on-site, and liaise with Airline regarding those defects;

• Support on-wings troubleshooting / Inspections and participate to Technical review Meetings

• Conduct on-site Product audits, identify new issues and resolve existing issues;

• Be the focal point for EIS support and Gap Issues analysis management;

• Interface with, and provide feedback to, Safran engineering support at the Home Base;

• Send and receive all formal correspondence between the Parties;

• Have responsibility for the delivery of the Services and be the person to whom all questions related thereto can be referred;

• Facilitate communication between Airline, Safran and Maintenance Repair Organization (“MRO”);

• Follow the contract review to organize the operational management of the contractual stock; repair and costs follow-up, invoices, exclusions, and workforce management;

• Optimize the costs to increase the margins during contract realization while maintaining the contractual KPI. Organize quarterly review with Airline to ensure proper follow-up

• Be Located at the Airline facility

Job Requirements

5/8 years of project/program manager or Stock management (preferred in an aerospace environment).

Specificity of the job

when required

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.