Posting Detail Information

Working Title25-24 Salesforce Developer

Position LocationFort Collins, CO

Work LocationPosition qualifies for hybrid/in-office work

Research Professional PositionNo

Posting Number202400673AP

Position TypeAdmin Professional/ Research Professional

Classification TitleProf/Indiv Contrib I

Number of Vacancies1

Work Hours/Week40

Proposed Annual Salary Range$90,000-$94,000 (commensurate on academic credentials and professional experience)

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)

• Explore the additional perks of working at CSU here.

• For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

Desired Start Date

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11:59pm (MT) on05/19/2024

Description of Work Unit

Founded in 1870, Colorado State University is among the nation’s leading research universities and enrolls approximately 32,000 undergraduate, graduate, and professional students. Located an hour north of the Denver metro area, Fort Collins is a vibrant community of approximately 157,000 residents that offers the convenience of a small town with all the amenities of a large city. Fort Collins is situated on the Front Range of the Rocky Mountains with views of 14,000 foot peaks, and offers access to numerous cultural, recreational, and outdoor opportunities.

The Office of Engagement and Extension ( OEE ) was organized in 2006 to advance CSU’s engagement and outreach missions. In addition to CSU Extended Campus, OEE includes CSU Extension (including Colorado 4-H), the Colorado Water Center, and a variety of vibrant programs that engage the teaching, research, extension, and service missions of Colorado State University. The Vice President for Engagement and Extension ( VPEE ) is the principal administrative, academic, and fiscal officer for these divisions, reports to the CSU President, and works closely with the Provost/Executive Vice President. These divisions work collaboratively across all Colleges and offices on campus, and have strong engagement programs throughout Colorado, the Western US and globally. At any given time, OEE’s divisions include over 400 employees. The total of budgets for all divisions is approximately $70 million. OEE is one of the most institutionally comprehensive commitments to engagement and outreach among all land-grant and other universities. Propelled by OEE’s leadership, nationally CSU is a Carnegie Engaged University (2008, 2014), is a member of the Engagement Scholarship Consortium, is an APLU Innovation and Economic Prosperity University (2016) and is highly ranked for its online degree programs. Annually, CSU Extended Campus garners enrollments of over 10,000 learners and CSU Extension delivers approximately 500,000 educational contacts.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. We invite you to review Colorado State University’sPrinciples of Community (https://inclusiveexcellence.colostate.edu/resources/principles-of-community/) that guide our mission and vision of access, teaching, service, and engagement. Colorado State University encourages professional development and provides anEmployee Study Privilege (https://registrar.colostate.edu/employee-study-privilege/) with up to nine credit hours of tuition assistance annually.

Position Summary

The Salesforce Developer supports the CSU Office of Engagement and Extension mission to assist prospective and current students in achieving their academic goals through improvement of the Salesforce customer relationship management ( CRM ) and marketing automation systems. A member of the Information Technology team, this position works collaboratively with the Student Success and Engagement team and the Marketing and Communications team to meet organizational goals.

Success in this position is focused on, but not limited to, supporting the organization’s use of Salesforce Sales Cloud, Marketing Cloud, Service Cloud, and related software systems. Key activities include partnering with designated leaders and unit liaisons to understand processes and needs, define solutions, and work in a hands-on technical role to achieve the desired solution. This position will also collaborate to identify opportunities for innovation and growth, and implement appropriate functionality and technical solutions, which may include software add-ons.

The position requires a thorough understanding of customer relationship management systems and their role in lead nurturing, sales, tracking, and evaluation. The selected candidate will be an effective problem solver with the ability to approach problems logically and systematically with a strong technical aptitude and passion for delivering sound business solutions.

This position reports to the Manager of Salesforce, Applications, and Data Systems and is based at Drake Hall, 2545 Research Blvd, Fort Collins, CO with the potential for flexible work arrangements, including hybrid work.

Required Job Qualifications

• Bachelor’s degree from an accredited institution in a technical discipline (Computer Science, Computer Information System, or related discipline) OR any bachelor’s degree plus 2 or more years of professional experience. Candidates with a High School Diploma (or GED ) plus 3 or more years of related professional experience and a Salesforce Administrator certification will be considered for employment (without the required degree).

• Three years of experience in a technical role supporting a customer relationship management system ( CRM ) and/or marketing automation system.

Preferred Job Qualifications

• Master’s degree from an accredited institution in a technical discipline.

• Platform App Builder Certification, Salesforce Developer I Certification.

• Five years of experience in a technical role supporting a CRM , preferable Salesforce.

• One year of experience with a marketing automation system.

• Three years of experience with a modern relational database management system ( RDBMS ).

• Excellent communication skills, both written and verbal, including the ability to bridge functional and technical topics by communicating effectively with individuals of varying systems expertise.

• One year of experience leading projects and/or managing technical teams.

• Expert knowledge in one or more relevant development technologies such as Apex, Lighting Web Components, Visualforce, SQL and SOQL .

• Experience with Salesforce Commerce Cloud.

• Experience in using Salesforce DX for source-driven development, efficient CI/CD processes.

• Knowledge and experience with middleware integration platforms (Boomi, Mulesoft, or Informatica).

Diversity Statement

Personal and professional commitment to diversity and inclusion as demonstrated by involvement in teaching, research, creative activity, service to the profession and/or diversity/inclusion activities.

Essential Duties

Job Duty CategorySystem Support

Duty/Responsibility

• Serve as the primary liaison with the internal CRM user community, the Student Success and Engagement team, and the Marketing and Communications team, to ensure system processes are functioning as desired.

• Prioritize, schedule, and resolve requests for system changes, enhancements, reports, workflows, and corrections.

• Continually monitor data quality and integrity to ensure CRM reporting and underlying data accurately reflect current processes.

• In coordination with the Marketing and Communications team, manage, maintain, and enhance CRM configuration to ensure student email communication processes are functioning as desired.

• In coordination with the Manager of Recruitment and Enrollment, manage, maintain, and enhance CRM configuration to ensure compliance with state, federal, and university regulations relating to data privacy. Examples include but aren’t limited to FERPA and federal Do Not Call list rules.

• Create and manage CRM -based reports as an aid for student outreach, retention, and recruitment activities.

• Manage all aspects of the Software Development Life Cycle ( SDLC ) including application design, configuration, customization, integration, testing and support including, but not limited to, gathering requirements, designing the future state solution, the development objects related to their process scope, as well as supporting, testing, and post implementation support.

Percentage Of Time45%

Job Duty CategoryImplementation

Duty/Responsibility

• Work collaboratively with the Student Success and Engagement team and the Marketing and Communications team to identify opportunities for innovation and growth and implement appropriate functionality and technical solutions.

• Utilize CRM and IT best practices to ensure data and process integrity.

• Use development and quality assurance environments for testing of changes.

• Coordinate demos and partnerships with external vendors, manage ongoing software updates, and manage changes to CRM system.

• Coordinate with Marketing and Communications team to evaluate, recommend, and implement change to successfully use the CRM to implement email marketing and student communications strategies.

• Coordinate with the Student Success and Engagement team to assure system and data consistency and partner to research, analyze, develop, and adjust student success strategies.

• Work in coordination with the OEE Application Services team to design and develop both new software applications and enhancements to existing software applications that meet business specifications.

• Define technical solution objectives through analysis of user requirements, system features and functionality, and serve as the enterprise applications development expert on project teams.

Percentage Of Time40%

Job Duty CategorySystem Administration

Duty/Responsibility

• Manage user profiles, security permissions, and access to Salesforce.

• Assist with the documentation of CRM standard operating procedures and training standards.

• Monitor and manage email automations, system performance, and Salesforce integrations with websites and various campus data sources.

• Mentor and train new members of the team.

Percentage Of Time10%

Job Duty CategoryProfessional Development

Duty/Responsibility

• Actively seek out and participate in trainings, user groups, Trailblazer Community, events, and conferences relating to CRM and Higher Education to ensure awareness of best practices.

Percentage Of Time5%

Application Details

Special Instructions to Applicants

For full consideration, allmaterials must be RECEIVED no laterthan 11:59 PM Mountain Time on Sunday, May 19, 2024. Please submit the following to apply:

• Resume

• Cover letter addressing how professional experiences align with identified required and preferred qualifications of the position.

All applicants will be contacted approximately 15 working days after the deadline regarding their status. Next steps and interview dates will be shared to those moving forward. Four professional references will be requested of applicants that advance in the interview process. References will not be contacted without prior notification to candidates.

For questions regarding the application process, contact the Talent Acquisition office atHR_TA@colostate.edu. For questions regarding the job vacancy, responsibilities, and salary, please contact Jordan Schroeder at jordan.schroeder@colostate.edu .

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Valid Driver’s License

Search ContactJordan Schroeder at jordan.schroeder@colostate.edu

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,oeo@colostate.edu.

The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,oeo@colostate.edu.

Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested3

Maximum Requested3

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Cover Letter

• Resume

Optional Documents