Manager; Account Services

HAUPPAUGE, NY (http://maps.google.com/maps?q=165+Oser+Ave+HAUPPAUGE+NY+USA+11788) • Account Services

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Description

Position Summary:

A Manager of Account Services is responsible for managing all aspects of the assigned customers’ account from product development to commercial shipments.

Responsibilities:Responsibilities include, but are not limited to:

• Direct customer contact daily via telephone, email correspondence and/or in-person meetings.

• Prepare and communicate product quotes to customer.

• Create new R&D project documentation and work with Project Management and Technical Services through all phases of development (development, stability & validation phases).

• Liaison between customers and all internal CPC departments.

• Receive, confirm and process customer orders.

• Work closely with the departments to ensure orders are manufactured and packaged to meet customer’s delivery dates.

• Initiate, attend and document internal / external customer meetings, teleconferences.

• Attend industry trade shows.

• Meet with Director of Packaging to review orders scheduled for packaging.

• Maintain and provide open order trackers to assigned customer base.

• Manage product forecasts.

• Prepare packaging specifications according to customer BOM.

• Facilitate change control process with QA Department.

• Resolve issues pertaining to AR (deposits, wire transfers, balance due before shipments and direct invoicing).

• Handle product returns, log and issue Return Authorization Forms, coordinate return with customer.

• Coordinate with Materials Management and Logistics Teams to prepare orders for shipment.

• Forward all customer complaints to Quality Assurance.

• Other responsibilities as assigned by Senior Management.

Requirements

Education and Experience:

• Minimum Associates degree, Bachelor’s degree preferred.

• At least three (3) years of customer service related experience.

• Pharmaceutical industry experience a plus.

Skills and Abilities:

• Proven ability to lead projects and people in a fast-paced environment.

• Excellent interpersonal, written, and verbal communication skills.

• Ability to manage multiple tasks and think independently.

• Ability to identify problem situations, gather and process relevant information and generate solutions.

• Proficient in Microsoft Office applications.

Physical Demands:

• Required to use hands to operate computer controls, equipment, tools, and operational machinery.

• Specific vision abilities required include close vision, ability to focus.

• While performing the duties of this job, the employee is regularly required to stoop, kneel, crouch, stand, bend, sit, talk, hear, or walk for long periods. The employee may lift and/or move up to 50 lbs.

Work Environment:

• Required to be present in the office to provide immediate supervision to direct reports, and collaborate with colleagues and customers daily.

• Potential to move between production operations sites/areas to complete job functions.

• Hours/Travel maybe subject to changed based on management/company discretion.

Supervisory Responsibilities:

• May supervise non-union employees.

Salary Range:

$70,000 - $90,000 per year