Desktop Support Technician

Niskayuna, NY

Onsite

Contract

$25/hr - $25/hr

Our client is looking for a Desktop Support Technician for a 6-month contract in Niskayuna, NY 12309.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 6 Months

Required Skills & Experience

• 3-5 years of related experience and training.

• Ability to deliver great customer experiences and to be invigorated by constant personal interaction.

• Ability to manage multiple, simultaneous tasks, client relationships, and expectations.

• Strong communication skills.

• Positive attitude.

What You Will Be Doing Daily Responsibilities

• Responsible for the front line of the company and interface with customers onsite at their location and provide each user with white glove service for all IT-related questions in the area of application support, technology questions, hardware, and services.

• Troubleshooting their issues, and resolving them or ensuring that the correct process is followed for resolution.

• Educate users on technology features, assist with the hardware selection process, demos, and training, along with providing software and personal training sessions for users on standard toolsets.

• Customer advocate and coordination point for all customer issues and requests, even if these are beyond the scope to solve and take ownership of their issue.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Mark Reyes

Specialization: .Net