Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Develops an understanding about the strategic direction of the account as it relates to function and business unit. Participates in, and supports, the tactical service delivery account plan and participates in strategic account planning, as appropriate. Understands client requirements and assists in setting program objectives. Learns and participates in IBM selling techniques to identify business opportunities with the client. Familiar with operational support requirements, service level objectives, measurement tracking, and able to accurately report status to appropriate levels of management. Performs service delivery Crisis Management, maintains an audit ready posture and meets all business control requirements. Manages global delivery resources and services, if applicable. Their focus is on client relationship management, delivering on commitments to clients and achieving financial objectives of profitable revenue growth while creating an environment for growth and innovation. Establishes, maintains and improves the client relationship regarding all aspects of the contracted services as the representative of IBM. Ensures service delivery customer satisfaction objectives, contract cost targets and service level agreements are met and maintains a strong client partnership on C-Level. Leads service delivery team according to defined scope of services, statements of works, documents of understanding (DOU), and intercompany agreements (ICA). Effectively meets commitments, able to identify issues and recommends appropriate trade off decisions. Understands and supports IBM's delivery strategy and can translate this into customer/account beneficial improvements. Guides Functional Objectives or Technologies.

Skills:

Problem Solving:

Recognizes complex problems related to functional objectives. Applies creativity and judgment to developmental work on different projects within the business environment. Analyzes situations and implement solutions, or develop new system elements, procedures or processes.

Contribution/Leadership:

Provides ongoing technical/operational guidance to lead professional work teams, conducts special projects, or manages department(s) (national or international). Understands department/ functional mission and vision. Utilizes expertise to directly influence people outside department or function. Sometimes no precedent exists. Defines and decides objectives within specified business concept or project and may have responsibility for tools and assigned resources.

Impact on Business/Scope:

Accountable for department results and for activities and/or projects involving multi-functional teams.

Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses. Regularly participates in overall functional program planning.

Required Technical and Professional Expertise

• desirable, industrial, commercial, computer and/or related engineers.

• Intermediate/Advance English level

Preferred Technical and Professional Expertise

• Minimum 5 years of experience, SCRUM, ITIL, PMI certification related to the role

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.