DESCRIPTION

The Business Process Solutions (BPS) Division of Acosta uses technology solutions (Order-to-Cash & EDI – Order Management, Invoice Claims Resolution, Data Management) to help our clients achieve financial excellence. The BPS team is made up of two functional areas: Customer Service and Claims. The BPS Customer Service Team cleanses retailer purchase orders, ensuring error-free order placement and resolves customer service issues. The BPS Claims Team validates and processes trade and non-trade related deductions and retailer check requests within the requirements of the Acosta FinancialControls Manual and Sarbanes-Oxley. Business Process Solutions works closely with sales to ensure client expectations are met. The Acosta Payment Recovery Specialist provides a client support functionto the BPS Claims Team and is responsible for researching retailer trade and non-trade related deduction errors, investigating/reprocessing invalid claim submissions and oversees the repayment/collection commitment process from the retailer on behalf of Acosta clients.

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RESPONSIBILITIES

• Engages with retailers via multiple sources such as phone and e-mail to resolve retailer trade and non-trade related deduction errors and secures retailer repayment/collection commitments ina timely manner.

• Researches claims taken in error by retailers. Includes but not limited to: communication with retailers on matching cash to claims, requesting that invalid claims be repaid, working with the Acosta Sales Team on the collection/repayment resolution effort with retailers, and oversees the repayment/collection commitment process.

• Tracks repayment/collection claims efforts, results, and transaction history. Compiles intermediate data to report out repayment/collection reimbursement efforts to the client and keeps the Acosta sales team informed of any unresolved or uncollectible claims issues.

• Monitors various reports and updates the appropriate systems with thorough and concise documentation on current activity and notes on the retailers commitment to pay, refusal to pay, etc.

• Facilitates client review sessions and special requests for repayment exceptions with the Acosta sales team to ensure claim validity and if repayment is required (i.e. retailers may negotiate special terms and conditions for claim repayment).

• Identifies Retailers/Clients with multiple claims incidents/error trends and follows up directly to educate the retailer on claims submission guidelines.

• Escalate incidents of high priority and issues that cannot be resolved to the proper authority.

• Accepts other projectsas assigned.

QUALIFICATIONS

• Associate’s Degree (A.A.) or equivalent from a two (2) year college or technical school; or two (2) to five (5) year’s related experience and/or training; or equivalent combination or education and experience required. Bachelor’s Degree preferred.

• Experience in Consumer-Packaged Goods (CPG) industry Receivables and/or Collections preferred.

• Solid understanding of thecomputer desktop application for MS Office Suite (Word, Excel, Outlook, etc.) and possess efficient keyboarding/data entry skills.

• Experience analyzing collections data within various typesof reports.

• Experience working with Sales and other teams in managing collections/repayments with customers/clients.

• Stays current on Acosta Technology Solutions products and attends training to stay up to date on new innovative ideas and technology and/or other applicable references are maintained.

• Demonstrates skill and insight in gathering and sorting key information needed to resolve a problem.

• Possess strong interpersonal and organizational skills.

• Strong analytical skills and ability to read and analyze collections-related reports.

• Effectively communicate with others.

• Must possess basic accounting skills.

• Strong communicator and ability to influence others.

Acosta Sales & Marketingis an Equal Opportunity Employer

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ABOUT US

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta et Mosaic sont les moteurs des ventes et du marketing derrière les marques les plus reconnues et éprouvées avec les meilleurs détaillants aux États-Unis et au Canada. Nous offrons des services flexibles qui maximisent l'efficacité. Acosta possède le talent et la technologie pour élaborer des stratégies axées sur les données, la portée et les relations pour exécuter ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur des mesures pour les clients et les détaillants.

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Position Type: Full time

Business Unit: Sales

Salary Range: $37,400.00 - $56,100.00

Company: Acosta Employee Holdco LLC

Req ID: 337